Shipping: We ship anywhere in the United States or Canada. Most of the ordered in stock merchandise is shipped out within 7 business days from the order date. Occasionally an item may be on back order and will ship as soon as it comes in. We handle rush orders. *Rush orders may incur extra charges. Shipping, Handling & Insurance fees are preset for U.S. orders only with a + or – variable. (International, Puerto Rico, Virgin Islands, Alaska and Hawaii S/H & Insurance fees are more.) Our normal shipping method is by standard UPS Ground service. We may also ship via Airborne, Federal Express or US Mail. Shipments are made by the most expeditious and economical means available to us, unless otherwise requested by the customer. In that case, the customer will be responsible for any extra S&H charges which will apply. Please be sure to provide a street address because UPS will not deliver to a post office box. **Customers are responsible for any additional shipping surcharges (besides the regular S&H fees) which are incurred due to incorrect addresses being given on an order, misdirected shipments, and/or due to oversized merchandise or packaging. *Please note: The S&H fees shown on our site at the time of checkout are preset and approximate for U.S. orders only with a + or – variable. If the actual S&H cost will be excessively over the amount given in the table above due to # of items in the package, weight or location, the difference will be charged to your credit account. Refusal of the shipment from the carrier will cause a two-way shipping charge to the customer. *Additional S&H charges may be incurred for bulky orders due to weight, packaging materials, size and/or special shipping requirements. Once your order is shipped, it generally takes 1 – 8 business days in transit via UPS ground. *We are not responsible for delays, mistakes, errors, etc. that are made by the shipping carrier.
If you would like express delivery, select UPS 3 Day as your shipping method. If your item is in stock, your items will ship approx. within 48 hours. However, during the Holiday Rush Periods, we will be accepting express orders but do not guarantee timely delivery.
Return Policy: No returns without permission. Permission to return any merchandise must be authorized by MazalTovPages.com. All claims must be made within 5 days of receipt of order. You may return an item for a refund or replacement within 14 days of the MazalTovPages.Com, Inc. (our) shipment date. Returns are acceptable only for defects or errors for which we are responsible, for a period up to but not exceeding 14 days from MazalTovPages.Com, Inc. (our) date of shipment. We will take back your purchase provided the item is unused and in its original packaging. (**Certain exclusions apply.) *No refunds or returns on custom, printed, personalized, seasonal, hygienic, perishable, or special order items. **Services, such as Gift Wrapping, Gift/Greeting Cards, etc. are non-refundable and will be deducted from the refund or credit amount before a refund or credit is issued. Jewelry items are non-returnable and non-refundable. **Your return will be subject to a 25% restocking feewhich will be applied to all cancellations or returns and will be deducted from the total refund and/or exchange amount.
**All custom, printed, personalized or special order items will be charged a $25.00 service fee and/or 10% cancellation fee for canceling your order after it has been submitted to us for printing. If the order has already been printed, you will be charged the full price of the order. *Our professional knowledge, advice, sharp proof-reading eyes, creativity and time are not free; a consulting fee may be accrued for services rendered.
*Please note that all returned merchandise must be prepaid by the purchaser, unless stated and permitted otherwise by MazalTovPages.com. Shipping and handling charges (to and from purchaser) are non-refundable and will be deducted from the refund amount before a refund credit is issued. The total refund credit amount will be the purchase order amount (or partially discounted refund of the purchase order amount, as decided by us, MazalTovPages.com, the merchant, in special cases and circumstances,) less shipping charges (to and from purchaser), unless stated and permitted otherwise by MazalTovPages.com. (For returns where shipping charges were prepaid by the purchaser, as followed per our return policy instructions, only shipping charges to the purchaser will be deducted from the refund credit amount.) Refusal of the shipment from the carrier will cause a two-way shipping charge to the customer.
Please enclose a copy of your packing slip along with the product, clearly state the reason for the return, and ship back to us via UPS or insured Parcel Post. You may want to insure your return, as we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit (less shipping charges) will be issued and will appear on your credit card billing statement, unless an agreement is made between the merchant, MazalTovPages.com and the purchaser, for the refund credit to be issued by other means.
All returns must be accompanied by the packing slip. When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return. Please contact us by phone at (954) 894-8775(954) 894-8775 (10:00 A.M. to 5:00 P.M. Mon.-Fri. Eastern Time) or via e-mail at firstname.lastname@example.org, for the address where to return the merchandise.